Visa Purchase Alerts
Know when your RRCU debit card is being used.

Visa^® Purchase Alerts

Visa Purchase Alerts sends you real-time¹ text or email alerts when you pay² with your RRCU Visa Debit card.

Why is this important? Visa Purchase Alerts can keep your account secure by empowering you to catch fraud.

Just 3 easy steps to get started:

1. Check to make sure your card is eligible³.
2. Register your mobile device and email to receive Visa Purchase Alerts.
3. Choose the notification triggers that match your needs. You’ll get real-time¹ text or email alerts based on your selected criteria.

Enroll Now

Let’s work together to keep your account secure. Start receiving alerts today.

¹ Actual time to receive a transaction alert is dependent on wireless service and coverage within area. 
² A qualified transaction is any transaction routed through Visa.
³ Visa Purchase Alerts may not be available in all areas. Account activity qualifying for Visa Purchase Alerts may vary by issuer. Additional terms, conditions, and restrictions may apply.
© 2009 Visa. All Rights Reserved. 

Mobile Wallet

Apple Pay / Google Pay / Samsung Pay

Make secure purchases in stores, in apps, and on the web using your RRCU debit card in your Mobile Wallet. Use the app specific to your device and follow the in-app instructions to add your RRCU debit card. Get started using Apple Pay, Android Pay or Samsung Pay today!

Look for this sign when paying in stores:

 

Apple Pay

Apple Pay is quick to set up, easy to use and works with your iPhone. Pay with your RRCU debit card with just a touch. And because your card details are never shared by Apple when you use Apple Pay, making payments with your iPhone, Apple Watch, iPad, and Mac is the safer, more private way to pay.

How to set up Apple Pay? For iPhone, go to your Wallet app to add your RRCU debit card to Apple Pay. Follow the directions to activate your account.

Where can you use Apple Pay? CLICK HERE to go to apple.com for the latest list of locations.

Google Pay

You already use your phone for just about everything. Now you can pay with it, too. Just add your RRCU debit card and start shopping in stores, in apps, and online. It's easy to set up and easy to use. Discover all the benefits in using the Android Pay at https://pay.google.com/about/.

How to set up Google Pay? For an Android Phone, click the icon above, download the free Android Pay app and follow the directions to add your RRCU debit card.

Where can you use Google Pay? Click Here to go to pay.google.com for the latest list of locations.  to go to pay.google.com for the latest list of locations.

Samsung Pay

Samsung Pay lets you carry your RRCU debit card on your Samsung devices. All you have to do is tap to check out. Keep your favorite RRCU debit card at the top of your mobile wallet. Learn more at samsung.com/us/samsung-pay.

How to set up Samsung Pay? For Samsung Pay, click the icon above, download the free app and follow the directions to add your RRCU debit card.

Where can you use Samsung Pay? Click Here to go to samsung.com for the latest list of locations. to go to Samsung.com for the latest list of locations.

Mobile Wallet Terms and Conditions

CLICK HERE for Mobile Wallet Service Terms and Conditions.

Contactless

Tap to pay for a fast, easy and secure way to checkout.

Red River Credit Union Visa Platinum and Platinum Rewards cards have the Contactless Indicator on it, so you can use it to make purchases easily. Here's all you need to know to confidently tap to pay:

1. Look		2. Tap		3. Go
Find the Contactless Symbol at checkout		Simply tap your Visa contactless card on contactless-enabled terminal		Your transaction is processed in seconds!

 

It’s fast.

Pay in seconds where you see the Contactless Symbol—way faster than fumbling with cash.

It’s easy.

No need to insert your card or swipe it. A simple tap on the contactless-enabled terminal is all it takes.

It’s secure.

---

Contactless cards use the same trusted security as chip cards.

Each transaction is protected by a dynamic encryption that protects your payment information. Use your Red River Credit Union Visa Platinum or Platinum Rewards contactless card where you see the Contactless Symbol: Restail stores, Coffee shops, Grocery stores, Drug stores & pharmacies, Fast food restaurants, Taxis, Convenience stores, and more!

---

Want to know more? Here are some frequently asked questions.

How do I know if I can tap to pay with my card?

Look for the Contactless Indicator on your card to know if you can use it to tap to pay for purchases.

Do I actually have to tap my contactless card on the contactless-enabled terminal?

No. However, the card should be close (within 1-2 inches) to the Contactless Symbol on the contactless-enabled terminal.

How do I hold my contactless card to the contactless-enabled terminal?

The terminal reads the card best when it is flat over the Contactless Symbol, versus at an angle.

How long do I need to hold my contactless card to the contactless-enabled terminal?

You should hold your contactless card to the contactless-enabled terminal for 1 – 2 seconds.

Can I unknowingly make a purchase if I am in close proximity to a contactless-enabled terminal?

No. Contactless technology requires the merchant to first initiate the payment, and the contactless card must be held in close proximity (1 - 2 inches) to the terminal for a transaction to take place.

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC.

CARDSWAP

Click Here for video

One Less First World Problem

Life is good. Well, pretty good. You have a lot of streaming, shopping, listening, viewing, and other online services right at your fingertips. But updating the payment method for so many services when you lose your card or open a new bank account is time-consuming and frustrating.

Luckily, Red River Credit Union can make payment updates easier and quicker with CardSwap.

CardSwap lets you update all your favorite digital services, like Netflix, Amazon, and more*—at the same time, in the same place—saving you valuable time and hassle. This makes it easier to replace lost cards, or to open and use new accounts. Just log in, update your payment info once, provide login info for your service providers, and CardSwap does the rest.

That means less time updating, and more time streaming, watching, shopping—and doing all the things that you love doing.

Like we said, life is good.

To learn more, check out the FAQs below or ask a Red River Credit Union representative today.

*None of the listed companies are associated with, sponsor, or endorse this product.

Click Here to return to Online Banking

Click Here for Frequently Asked Questions about CardSwap

Member Rewards by CO-OP Program Frequently Asked Questions

My Account

How do I know how many points I have?

Your current available points balance is listed in the top right corner of every page on the Rewards site and on your monthly statements.

Will my points expire?

Points expiration rules are available within the Program Terms and Conditions.

Program Terms and Conditions

Program Terms and Conditions

Details can be found within the My Account Statement page on the rewards website and on this website Here.

     

How can I earn points?

Points are awarded for qualifying purchases using your financial institution issued Rewards Card. Please view the Program Terms and Conditions.

Order Placement

GENERAL

How I can place my order?

There are multiple ways you can order your reward: by phone or via the Rewards website.

• To place your order over the phone, please call our customer service number. When speaking to a representative, please be as specific as possible regarding the brand and name of the reward you want, the color and size (if this applies) and the item number (if you know it) to ensure the desired reward is ordered correctly (ex: Apple 64 GB 4th Generation iPod Touch in black).
• The most popular way to order your reward is directly through this website! First, select the rewards category you would like to view under the "Browse rewards" dropdown menu. Then:
  • Select the reward you want.
  • Select "Add item to cart" to place your order and choose "Check out" (To change your selection or to start over, simply remove the item(s) from your Cart).
  • Verify and confirm your redemption information and enter the shipping address.
  • Continue to step 2 and review your order to ensure the reward listed is exactly what you want.
  • Select "Place my order" to complete your order. You will receive an order confirmation with the option to print the confirmation for your records, and an email confirmation will be sent to the email address you provided.

Why do I need to provide my phone number?

Occasionally the delivery service may need to contact you in order to complete the delivery, especially if you have ordered a larger item that will be delivered by truck. If your reward request was mailed, we may need to contact you regarding the request to ensure that the desired reward is ordered correctly.

Why do I need to provide my email address?

We will send you a redemption confirmation for your order(s) via email at the email address you provided to us so that you can easily maintain the information for your records.

What if the reward I ordered isn't available?

If you already placed the order but the item is no longer available, we will contact you at the phone number you provided immediately. We will make every effort to substitute a similar item of equal or higher value. If a substitute is not available, you will be notified and your points will be credited back to your account so you may browse for another reward.

Shipping

Will I be charged for shipping?

No, shipping or handling fees only apply for merchandise being delivered outside of the contiguous U.S. For information on these fees, please contact customer service.

How will my order be shipped?

UPS usually delivers small packages, but larger items will be shipped by common carrier. Although we are unable to pre-arrange delivery for a specific day or time, we will notify the common carrier to contact you prior to delivery. Common carrier shipments are curb side deliveries. Please make arrangements to be available and assist with unloading at the time of delivery. An in-house delivery can be arranged on some furniture and appliance shipments. To discuss special delivery arrangements, please contact customer service.

Can I ship my order to a different address?

Yes, when submitting your order, please enter the address within the “Ship to” address fields. Please be aware that there are fees associated with shipping outside of the contiguous US. If you have any further questions, please call customer service for more information regarding shipping policies.

Can I ship to an address outside of the United States?

No, when submitting your order, please enter a physical US address within the “Ship to” address fields. Please be aware that there may be additional fees associated with shipping outside of the contiguous US. If you have any further questions, please call customer service for more information regarding shipping policies.

Order Status

How can I check on the status of my order?

You can check the status of your order online by selecting Order Status in the dropdown menu or by calling customer service to speak directly to a representative.

How can I cancel my order once it's been placed?

In most cases, you may cancel your order if the item was not customized and has not already shipped at the time of cancellation. If you have any questions about our cancellation policy, please contact customer service for more details.

How long will it take to receive my order?

Please allow the standard shipping time of 2-4 weeks to receive your order.

Delivery

What should I do when my order is delivered?

If your order is delivered by common carrier or freight line:

• Open the box and inspect the item for damage. If damaged, refuse the shipment. For deliveries without apparent damage, please sign the bill of lading "Subject to inspection". If concealed damage is found, contact customer service immediately for further instructions.

If your order is delivered by small package carrier such as UPS:

• Inspect the order immediately. For damaged items, refuse the package. If the package was dropped off, please keep all packaging and call customer service for further instructions.

 

I ordered multiple items but only one has arrived, what should I do?

If you ordered two or more items, do not be concerned if the first shipment contains only part of your order. Our merchandise is shipped directly from our vendors and therefore it may arrive at different times. In the case of an unusual delay, a customer service representative will contact you at the phone number you have provided.

Post-delivery

GENERAL

Can items be returned?

Most orders are not returnable. In the event that we are able to accommodate a request for a return, the merchandise must be unopened and in its original packaging. Electronics must have the manufacturer's seal still intact. Customized merchandise is not returnable. Other restrictions may apply. In the event that an incorrect, damaged or defective item is received, contact customer service for further instructions.

What if I have a problem with an item that I've had for a while?

All items come with a full manufacturer's warranty and information regarding authorized repair centers and are covered for up to 30 days from purchase. If you have a problem with an item, please contact the manufacturer at the toll-free number located in the owner's manual for service. All electronics must be handled through the manufacturer's warranty.

I need a copy of my receipt for the warranty, what should I do?

Most manufacturers will accept your order confirmation as proof of purchase. If you need a hard copy of the receipt, contact customer service and they will submit a request for a copy of your receipt. You should receive it within 5-7 business days.

ShopSPOT

What is ShopSPOT?

ShopSPOT is a program that links offers from merchants directly to your Rewards Card. You earn points simply by using your card at participating ShopSPOT merchants. Points are awarded automatically—there are no hoops to jump through.

How does ShopSPOT work?

You earn extra points for shopping at participating merchants online and in-store. Bonus points are awarded in addition to the points you earn for your everyday Rewards program purchases. In order to earn bonus points from a ShopSPOT merchant, you must sign for your purchase. PIN purchases do not earn bonus points.  Each merchant may have a different offer, so please check back frequently for updated information.

When will the ShopSPOT bonus points appear in my account?

Bonus points will be placed in your account in 45 – 90 days from the date of your purchase.

How do returns, exchanges or back orders affect the points I earned?

If any part of the purchase is returned to the merchant or is not completed, your points for that transaction may be reduced or removed from your Reward account. Please check each retailer's policy for returns.

How do returns, exchanges or back orders affect the points I earned?

If any part of the purchase is returned to the merchant or is not completed, your points for that transaction may be reduced or removed from your Rewards account. Please check each retailer’s policy for returns.

How do I identify ShopSPOT merchants?

You can browse the merchant offers by logging on to your Rewards program website and selecting the ShopSPOT link.

How do I tell the merchant I am using a ShopSPOT offer?

You do not have to tell the merchant. The merchant's system will automatically recognize if your Rewards program card is enrolled when you swipe and sign to make your purchase.

MEMBER REWARDS BY CO-OP PROGRAM TERMS AND CONDITIONS

 

I.	Description of the Program
	a)	The Member Rewards by RRCU program (“Program”) is a service provided by your financial institution (“FI”) and CU Cooperative Systems, Inc. dba CO-OP Financial Services (“Sponsor”) and managed by ampliFI Loyalty Solutions, LLC (“Administrator”).
	b)	Participation in the Program is exclusive to those individuals who have a current Rewards Credit Card issued by their FI.
	c)	The Sponsor and/or FI reserves the right to disqualify you from participation in the Program and invalidate all Points for abuse, fraud, or any violation of the Program terms and conditions.  The Sponsor or FI may make such a determination in its sole discretion.
	d)	The Program is void where prohibited by state, or local law.
	e)	The FI, Sponsor and the Administrator are not responsible for typographical errors and/or omissions in any Program document.
	f)	The FI, Sponsor and the Administrator reserve the right to cancel the Program, change the terms and conditions of the Program, and change the points required for a reward within the Program.  At the FI’s option, redemption of Points may be restricted, limited, expired or cancelled at any time without prior notice.
	g)	Eligibility in the Program is restricted to individuals who have a statement address within the 50 United States, the District of Columbia or any U.S. Possession or Territory.
	h)	The Program’s Privacy Policy is available at the Program’s website on the bottom of each page.
II.	Earnings Points.  You will earn “Points” for purchases of all eligible goods and services using your Rewards Card.  Refer to Rewards website for earning ratios.  Points accumulated for other products or services are determined at the sole discretion of the FI.
	a)	Point earnings are based on the net retail purchase transaction volume (i.e., purchases less credits, returns and adjustments) charged to your Rewards Card during each day.  Net purchases are rounded to the nearest dollar and are subject to verification.  If a transaction is subject to a billing dispute, the point value of the transaction may be deducted from the point total during the dispute period.  If the transaction is reinstated, points will be reinstated.
	b)	Points may not be combined with any other loyalty/frequency reward program that is not managed by the Sponsor.
	c)	The FI reserves the right to award bonus Points for any activity or condition it decides.
	d)	Points are not your property and cannot be bought, sold or transferred in any way (including upon death or as part of a domestic relations matter).
	e)	Points are tracked and redeemable on a first-in, first-out basis.  Points will expire on the last day of the month, three (3) years after the date of issuance. Refer to Rewards website for point expiration details.
	f)	The FI, Sponsor and the Administrator shall have no liability for disagreements with you regarding Points.  The FI’s decisions regarding Point discrepancies shall be final.
	g)	Merchant Funded Points (ShopSPOT).  Cardholders can earn additional Points from participating merchants when using their Rewards Card for purchases at participating ShopSPOT merchants, both online and in-store.  Point earnings will vary based upon the merchant.  Each merchant's Point earning ratio is listed on the Program's website.
		By providing your email address when you register on the Rewards website, you can agree to receive all future ShopSPOT correspondence and notices electronically to that email address.  Email is the primary method for contacting Cardholders regarding their participation in the Program.  It is the Cardholder's responsibility to update or change the email address on file.  This can be done on the Program's website.
		New merchant offers are updated periodically.  There is not a limit to the number of times a Cardholder can earn Points for shopping at a ShopSPOT merchant.
		i.	Returns and/or cancellations of Qualifying Purchases, may result in the deduction of points from your Rewards Program account.
		ii.	In the event of fraud, abuse of Program privileges or violation of the Program rules (including any attempt to sell, exchange or transfer points or the instrument exchangeable for points), the Program Sponsor reserves the right to cancel cardholder’s membership in the Rewards Program.
		iii.	Points may not be combined with any other loyalty/frequency reward program that is not managed by the Program's Sponsor.
		iv.	The Sponsor reserves the right to award bonus Points to selected cardholders for any activity or condition it decides.
		v.	Points are not the property of the cardholder, and cannot be bought, sold or transferred in any way (including upon death or as part of a domestic relations matter).
		vi.	Points are tracked and redeemable on a first-in, first-out basis.  Points will expire on the last day of the month, three (3) years after the date of issuance.
		vii.	The Sponsor and the Administrator shall have no liability for disagreements between Cardholders regarding Points.  The Sponsor's decisions regarding Point discrepancies shall be final.
III.	Redeeming Points
	a)	To redeem points, visit the Program’s website or call the customer service department.  All contact information is listed at the bottom of these Terms and Conditions.
	b)	To be eligible to redeem Points, your account(s) must be open (meaning not voluntarily closed, canceled or terminated for any reason) and the Rewards Card cannot have any other status preventing authorizations.
	c)	Points are deducted from your point balance as soon as they are redeemed.
	d)	Points must be redeemed by you.
	e)	You agree to release the FI, Sponsor and Administrator and each of their vendors from all liability for any injury, accident, loss, claim, expense or damages sustained by the Cardholder, associated with a reward or use of rewards while participating in this Program and in the case of a travel reward, anyone traveling with or without the cardholder, in connection with the receipt, ownership, or use of any reward.  The FI, Administrator and the Sponsor shall not be liable for consequential damages, and the sole extent of liability, if at all, shall not exceed the actual value of the reward.
	f)	You are responsible for determining any tax liability arising from participation in the Program. Consult a tax advisor concerning tax consequences.
IV.	Non-travel Rewards
	Merchandise
	a)	When necessary, the Administrator may substitute a reward with an updated model of equal or greater value.  You will be notified of any change when ordering.  The Rewards Program Administrator reserves the right to replace or remove certain sections within any Program literature or website.  All rewards are subject to availability.
	b)	Merchandise rewards may take two to four (2-4) weeks to be delivered from the time of order. Multiple rewards may arrive at different times because they may be provided by different vendors.  Delivery times may increase during peak holiday periods.
	c)	No shipments of merchandise can be made to PO Box addresses.
	d)	Merchandise shippable by UPS will be available to all US territories.  Items being shipped to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands will have an additional freight charge billed to your Rewards Card.
	e)	Merchandise pictured in any reward’s Program brochure or website may not necessarily reflect exact colors or models of actual rewards due to printing variations and/or manufacturers’ updates.  Information is accurate to the very best of our knowledge.  The FI, Sponsor and the Administrator are not responsible for errors or omissions.
	f)	The number of Points required for reward items are subject to change.
	g)	You may exchange merchandise only in the event of merchandise defects or damage in shipment.  Some items are delivered by common carrier, where a delivery time is scheduled and someone must be present to accept delivery.  When this is the case, the item must be opened in the presence of that carrier and any exceptions, damages, or shortages must be noted on the delivery receipt before you sign to accept shipment of merchandise.  For those items that are delivered without being scheduled, please inspect the item within 24 hours of delivery and notify the customer service center if you find any exceptions, damages, or shortages.
	h)	All merchandise is covered by manufacturer’s warranties.  Any such defect should be handled through the standard manufacturer repair facility as noted with product.
	Statement Credit Rewards
	a)	The statement credit reward(s) will appear as a credit on your Reward Card balance.
	b)	You are responsible for any outstanding balance owed on the account after the credit is applied.
	c)	Statement credit reward(s) cannot be applied toward the payment amount owed on your Reward card.
	d)	It may take up to 1-2 billing cycles for a statement credit to post to an account.
	Cash Back Rewards
	a)	The cash back reward(s) must be deposited into your financial institution’s savings or checking account.
	b)	The cash rewards(s) may take 3-5 business days to be deposited to an account.
V.	Contact Information
	a)	For questions, concerns or complaints, please contact the Administrator’s customer service center at 866-216-8115. You will reach a live agent at all times. You should expect a resolution to all inquiries within 3 business days.
	b)	The Program’s website is www.MemberRewardsbyCO-OP.com/RedRiverFCU