Ask Rosey
RRCU's Digital Assistant for the Phone Center
Rosey's Ready to Take Your Call
Rosey works 24/7/365, including holidays, when calling 903-735-3000! Just use short phrases for her to answer questions, perform transactions, or direct your call as needed.
Rosey, our digital assistant, will allow you to receive information faster; offering help when you may need it most.
What do you need to do to prepare?
Not a whole lot! Just know when you call it might be a little different and, to conduct a banking transaction, you'll need to know your member number and other personal information to authenticate you.
When greeted by Rosey, all you have to do is ask your question and it will be answered. Though Rosey will be a great help, we know there are situations in which you will need human assistance, like asking about your loan status, creditworthiness, or addressing deceased accounts, for example. Rosey will know when a representative is needed to assist you further and will ask if you would like to speak to one, all you have to do is say yes. After hours, members will be directed to a voicemail.
This service enhancement will not replace our call center representatives who know you personally and offer consistent service. Rosey is on our call center team to better assist you and enhance your experience at RRCU.
Have questions? Review the FAQs below or just give Rosey a call during the hours listed below at 903-735-3000.
ROSEY BUSINESS HOURS:
24 hours a day
7 days a week
365 days a year
FAQs
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Q: Why is the credit union adding a digital assistant?
A: You no longer have to wait for business hours to receive answers to questions you have and/or conduct transactions.
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Q: What types of things can the digital assistant help me accomplish/answer?
A: The digital assistant can help you get answers to frequently asked questions, conduct banking transactions, and be routed to the proper voicemail box, based on your request.
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Q: What if I do not get the answer I need?
A: The digital assistant will not have all the answers. Specialized topics will need a human with the skill to provide guidance and recommendations to you. Example: complete a wire, take a distribution from an IRA, discuss the status of their loan, ask about a mortgage loan or refi, etc. Rosey can send you to the appropriate voicemail (if available) or you'll need to call back during Call Center Hours: Monday–Friday 7AM–7PM, Saturdays 8AM–1:30PM
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Q: What if the digital assistant doesn’t understand my request?
A: The digital assistant will ask you up to three times for clarification. If not received, you'll need to call back during Call Center Hours.
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Q: How many questions can I ask?
A: You can ask as many questions as you want.
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Q: Do I have to wait for assistance?
A: There is no limitation to how many members the digital assistance can help at any given time. Every call is first in line.
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Q: How will the digital assistant help with my credit union experience?
A: If you are unable to call during business hours, Rosey will be available to assist you. No waiting until the next business day for most of your needs.
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Q: What are other things that the digital assistant can do to help me with the experience?
A: The digital assistant will ask you to rephrase if it does not understand the request, and if it does not have the answer to a question it will offer a voicemail box for you to leave a message.