FAQs General Questions
Important information Covering General Questions
FAQs for General Questions
Q: What is my routing number?
A: The routing number for RRCU is 311989331.
Q: How do I set up Direct Deposit?
A: Your employer will require your account number (which is your member number) to set the Direct Deposit up for you. See next question for additional information.
Q: What is my account number for Direct Deposit or ACH withdrawals*?
A: To set up a new ACH or Direct Deposit, you will need the following information:
- Account Number: This is your 6- or 7-digit Member number. (e.g., 123456 or 1234567 respectively)
- If a 10-digit number is required by the receiving institution, add leading zeros (e.g., 0000123456 or 0001234567 respectively).
- Do not add zeros to the end of the account number, as this will result in processing errors.
- If you don’t know your member number, refer to your membership card or visit a branch location.
- RRCU Routing Number: 311989331
- Checking or Savings: You are only able to select your primary savings or checking account.
Note: You may set up a scheduled disbursement (or recurring transfer) from the primary checking or savings account.
ALERT!
- Be sure to enter your information exactly as shown when completing your ACH or Direct Deposit setup to avoid delays for delivery to the wrong account.
- Your debit card number is NOT your member number or account number. DO NOT use Debit Card number or a cancelled check for Direct Deposit or ACH setup.
- Pre-existing ACH and direct deposits with digits added to the member number do not need to be updated.
Contact our Phone Center with any questions: 903-735-3000
*RRCU is not responsible for direct deposits or withdrawals posted to incorrect accounts or returned due to use of incorrect account numbers, including missing or incorrect digits.
Q: What is needed to start a membership at RRCU?
A: To start a membership at RRCU the following is required:
- Primary* and Secondary** forms of ID.
- $10 is required to cover the $5 minimum balance in savings and the $5 membership fee.
- Also, the following information will be needed:
- Full Legal Name as Listed on your DL
- Social Security Number
- Date of Birth
- Driver’s License Number
- Mother's Maiden Name
- Employer/Occupation
- Physical Address and Mailing Address
- Phone Number (easiest to reach you at)
*Primary forms include: State Driver’s License, State Identification Card, U.S. Government ID, U.S. Military ID, Alien Registration Card, Passport, or Matricula Consular.
**Secondary forms include: any of the above listed Primary Forms of ID, Social Security Card, Voters Registration, Birth Certificate, State Government Identification, Bank Cards, Local Government Identification, Credit Cards, Company Identification, or Medicaid/Medicare.
Q: I know I have a record with Chex Systems can I still open an account?
A: Yes, RRCU has what is called a Fresh Start Checking Account for members with a Chex System record. The account is monitored more closely than regular checking accounts and also has a $10 fee per month. After maintaining the account and remaining in good standing for 12 months*, the account can be upgraded to the Teal Advantage account or any other checking product offered by RRCU.
Visit your local branch for details and to open a Fresh Start Checking account.
Q: How do I send a Wire Transfer to RRCU?
A: Send To:
Catalyst Corp FCU
Plano, TX
Routing # 311990511
For Credit To:
Red River Employees FCU
Account #311989331
For Further Credit To:
Member’s Name
Members Account Number
Q: How do I change my name on my account?
A: To change a name on an account resulting from marriage, divorce, or a legal name change, a current state issued ID with the new name, along with legal documents showing the name change or a social security card displaying the new name is required.
Q: How can I change my address?
A: An address, phone number, and email address can be changed by stopping in at any lobby location. An address can also be changed by signing in to Online Banking, selecting the Settings tab, and clicking on Address Management.