Main Menu

FAQs Digital Banking

Important information about Digital Banking

FAQs for Digital Banking

Q: What is Digital Services?

A:  The Digital Services (formerly Virtual Branch) was developed to provide members a suite of convenient online products and services. Safe and secure, our local Digital Services Team is dedicated to bringing you the personal, one-on-one attention you expect. From the comfort of your home, office, or on the go, our internet experts are a click away. We exist to serve your financial needs, providing personalized assistance with opening memberships, applying for a loan, online and mobile troubleshooting, establishing bill pay, or just logging in to ask us a question.

Access Digital Banking

Q: Can I make a transfer to another membership number?

A:  Yes, by going to the Move Money and using the Add Member option in Digital Banking, transfers can be sent to other members within the credit union (M2M).

Not an Digital Banking user?  Sign up for Digital Banking today.

If problems occur, please CONTACT US for troubleshooting help.

Q: Can I make a transfer to and from another institution using my Digital Banking?

A:  Yes, by going to the Move Money and using the Add Remote Account option in Digital Banking, transfers can be sent and received from other institutions.

Not an Digital Banking user? Sign up for Digital Banking today.

If problems occur, please CONTACT US for troubleshooting help.

Q: Why is my RRCU app not working?

A:  Deleting Cookies and Cache from a used device could allow the app to begin working properly. If deleting Cookies and Cache did not resolve the problem, please try closing any unused apps that may be working in the background and restart the device.

For trouble shooting help CONTACT US.

*RRCU's app is not currently supported by Straight Talk service. Please contact your service provider to resolve service issues.

Q: Why is it asking me about a PIN number with my iPhone?

A:  iPhone users are able to set up multiple member numbers using the RRCU app. The PIN number is used as a more convenient way of signing into the mobile application.

Checking & Savings Options To Meet Your Financial Needs

Already a Member?

You can open an additional account online.

Open Additional Account

Not a Member Yet?

It's easy to become a member and begin to take advantage of our wonderful products, services, and other member benefits.

Apply for Membership

Need Home Banking Access?

Not signed up for Online Banking? Click below, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.

Access Home Banking

Lending Options to Meet Your Financial Needs

Already a Member?

Know before you shop! Use your Online Banking credentials to begin the application process.

Login

Not a Member Yet?

Apply now and know before you shop. It's easy to become a member and begin to take advantage of our wonderful products, services, and other member benefits.

Apply as Non-Member

Access Digital Banking

Not signed up for Online Banking? Click below, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.

Request Access

Lending Options To Meet Your Financial Needs

Already a Member?

Use your Online Banking credentials to begin the application process.

Login

Not a Member Yet?

It's easy to become a member and begin to take advantage of our wonderful products, services, and other member benefits.

Apply as Non-Member

Need Home Banking Access?

Not signed up for Online Banking? Click below, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.

Enroll in Home Banking

Access to Home Banking

Already a Member?

Click below to access your Online Banking credentials to begin the application process.

Login

Not signed up?

Click below, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.

Apply as Non-Member

 

Red River Member Service Group, LLC dba RRCU Financial Services is a wholly owned subsidiary of Red River Employees Federal Credit Union. Financial services and insurance products are available to credit union members and other consumers, but are not provided by or guaranteed by Red River Employees Federal Credit Union.

Proceed

Lending Options To Meet Your Financial Needs

Already a Member?

Use your Online Banking credentials to begin the application process.

Login

Not a Member Yet?

Apply before becoming a member. It's easy to become a member and begin to take advantage of our wonderful products, services, and other member benefits.

Apply as Non-Member

Skip-A-Payment

Catch a break and skip your loan payment. Access Home/Mobile Banking and go to Apply. Excludes real estate and credit card payments.

Click To Skip

Not signed up for Online Banking? CLICK HERE, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.

Lending Options To Meet Your Financial Needs

Already a Member?

Use your Online Banking credentials to begin the application process.

Login

Not a Member Yet?

Apply before you become a member. It's easy to become a member and begin to take advantage of our wonderful products, services, and other member benefits at any time.

Apply as Non-Member

Skip-A-Payment

Catch a break and skip your loan payment. Excludes real estate and credit card payments.

Click To Skip

Not signed up for Online Banking? CLICK HERE, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.

As part of our Digital Transformation, April 4th-7th, the following applications are temporarily unavailable:

  • New Membership
  • Add an Additional Account
  • Consumer Lending
  • Skip A Payment on Existing Loans

These applications will be back online and available by the end of the day on Monday, April 7th. We appreciate your patience as we work to improve your digital experience. Please check back Monday to begin your application.

Thank you for being a valued member of RRCU!   

 Exit