Main Menu

FAQs Accounts

Important information about Accounts

FAQs for Accounts

Q: How can I place a stop payment on a check?

A:  Stop by a local lobby branch, call the phone center (903-735-3000 or 800-822-3177), or log in to Digital Banking.

Submit a Stop Payment in Digital Banking.

Not a Digital Banking user?  Sign up for Digital Banking today.


Q: How do I get a new debit card?

A:  A new instant issued debit card can be picked up at a local lobby branch during regular business hours. A debit card can be ordered by faxing or mailing in a request form available at any branch. You can expect to receive a debit card in 15 business days.

Note: The Express (drive-thru only) locations cannot issue debit cards instantly.


Q: What do I do if my debit/credit card expires this month?

A:  When a debit card is going to expire, the card is good until the last day of the expiring month. A new debit card with the same card number will be sent at the beginning of the expiring month and can be expected to arrive in approximately 15 business days. If a member has not received a new card by the 25th of the month, RRCU recommends the member either stop by a local lobby branch or order a new card by fax, or email.

Note: The Express (drive-thru only) locations cannot issue debit cards instantly.


Q: My debit/credit card is missing; how can I cancel it?

A:  Debit cards can be canceled by stopping in at any branch office or call 833-830-1147 from your primary phone number for all your debit card needs.

Checking & Savings Options To Meet Your Financial Needs

Lending Options to Meet Your Financial Needs

Lending Options To Meet Your Financial Needs

Access to Home Banking

Red River Member Service Group, LLC dba RRCU Financial Services is a wholly owned subsidiary of Red River Employees Federal Credit Union. Financial services and insurance products are available to credit union members and other consumers, but are not provided by or guaranteed by Red River Employees Federal Credit Union.

Proceed

Lending Options To Meet Your Financial Needs

Not signed up for Online Banking? CLICK HERE, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.

Lending Options To Meet Your Financial Needs

Not signed up for Online Banking? CLICK HERE, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.

As part of our Digital Transformation, April 4th-7th, the following applications are temporarily unavailable:

  • New Membership
  • Add an Additional Account
  • Consumer Lending
  • Skip A Payment on Existing Loans

These applications will be back online and available by the end of the day on Monday, April 7th. We appreciate your patience as we work to improve your digital experience. Please check back Monday to begin your application.

Thank you for being a valued member of RRCU!   

 Exit