Contact Us
We would love to hear from you.
Caution: Please do not send your account number, social security number, passwords, or any other confidential information via regular email or RRCU Text. Such information should not be transmitted over an unsecured connection.
NEW HOURS: Phone Center is available on Saturdays from 8am to 5pm.
Important Numbers
| RRCU Phone Center | (903)735-3000 or (800)822-3317 Hours: Monday-Friday 8am-8pm and Saturday 8am-5pm |
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| RRCU Text Messaging | (903)735-3000 Hours: Monday-Friday 8am-5pm |
| RO$EY | Automated Teller (903)793-3400 or (800)833-1528 Click Here for PDF instructions of RO$EY commands. Note: First-time user must first set up PIN through a teller, MSR, or Phone Center before accessing RO$EY. |
| Chat'R Digital Assistant | Chat'R Digital Assistant is available 24/7 to answer the most common member questions. Chat'R lives at the bottom right corner of the rrcu.com website. Start chatting today! |
| Email Us | Send us a secure email by signing in to your Online Banking and clicking on Messages. |
| Mailing Address | Contact by mail. PO Box 5909, Texarkana, TX 75505-5905. |
DEBIT CARD INFORMATION
| Debit Card Self-service | Debit Card Activation - Call (888)691-8661 to activate a new Debit Card anytime (24/7) from your primary* phone. PIN NOW - Call (888)891-2435 to change your Personal Identification Number (PIN) on your Debit Card anytime (24/7) from your primary* phone. |
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| Lost/Stolen Debit Card | During Business Hours - Contact the RRCU Phone Center. After Business Hours - Call 903-735-3000, choose Option 3, when prompted to enter your card number, dial '0' to speak with a live representative. |
CREDIT CARD INFORMATION
| Credit Card Self-service | Credit Card Activation - Call (888)691-8661 to activate a new Credit Card anytime (24/7) from your primary* phone. PIN NOW - Call (888)891-2435 to change your Personal Identification Number (PIN) on your Credit Card anytime (24/7) from your primary* phone. |
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| Lost/Stolen Credit Card | During Business Hours - Contact the RRCU Phone Center. After Business Hours - Call 903-735-3000, choose Option 3, when prompted to enter your card number, dial '0' to speak with a live representative. |
| To Mail Your Credit Card Payment | Mail to: Red River Credit Union PO Box 37035 Boone IA 50037-0035 |
*Primary is the number you have indicated as your first contact number (land or mobile phone)
