Contact Us
We would love to hear from you.
Caution: Please do not send your account number, social security number, passwords, or any other confidential information via regular email or RRCU Text. Such information should not be transmitted over an unsecured connection.
NEW HOURS: Call Center is now available on Monday–Friday 7 AM to 7 PM and Saturday 8 AM to 5 PM!
Important Numbers
| Member Service Options | ||
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| Live Call Center Representatives |
(903)735-3000 or (800)822-3317 Monday–Friday: 7 AM to 7 PM Saturday: 8 AM to 5 PM |
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| Talk to ROSEY Digital Assistant |
(903)735-3000 or (800)822-3317 The RRCU Digital Assistant is available After Hours |
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| Chat'R Digital Chat Assistant |
The RRCU Digital Chat Assistant is available in the bottom right of the screen |
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| Text Messaging |
(903)735-3000 Monday–Friday: 8 AM to 5 PM Yes, you can text RRCU for support. |
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| Email Message Us |
Send us a secure email. Log into your Online Banking and click on Messages. |
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| Send mail to: RRCU PO Box 5909 Texarkana, TX 75505-5905 |
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| DEBIT CARD INFORMATION | |
|---|---|
| Debit Card Self-Service |
Debit Card Activation: Call (888)691-8661 to activate a new Debit Card anytime (24/7) from your primary* phone. |
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PIN NOW: Call (888)891-2435 to change your Personal Identification Number (PIN) on your Debit Card anytime (24/7) from your primary* phone. |
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| Lost/Stolen Debit Card |
During Business Hours: Contact the RRCU Phone Center. |
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After Business Hours: Call 903-735-3000 and choose Option 3, when prompted to enter your card number, dial '0' to speak with a live representative. |
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| CREDIT CARD INFORMATION | |
|---|---|
| Credit Card Self-Service |
Credit Card Activation: Call (888)691-8661 to activate a new Credit Card anytime (24/7) from your primary* phone. |
| PIN NOW: Call (888)891-2435 to change your Personal Identification Number (PIN) on your Credit Card anytime (24/7) from your primary* phone. | |
| Credit Card Lost/Stole |
During Business Hours: Contact the RRCU Phone Center. |
| After Business Hours: Call 903-735-3000 and choose Option 3, when prompted to enter your card number, dial '0' to speak with a live representative. | |
| To Mail Your Credit Card Payment |
Mail to: Red River Credit Union PO Box 37035 Boone, IA 50037-0035 |
*Primary is the number you have indicated as your first contact number (land or mobile phone)
